Refunds & Returns Policy - MONI'S SECRET

Refunds & Returns Policy

Refunds & Returns Policy

Order Cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 24 hours.

Refunds
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
SO everyone who shops on MONISSECRET.COM receives the following guarantees:
Full refund if you don’t receive your order
Full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:-

  1.  your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  2.  your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster

All our products are backed with a 7-days money-back guarantee. Just send us a message on Contact Us page or contact us at info@monissecret.com and we will refund the purchase price.
If you are not satisfied with your purchase, you can replace it in 7 days after you buy it! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions.